Frequently Asked Questions

Do I need a doctor’s referral?

No, you can book directly. If needed, we may recommend a follow-up with your family doctor or specialist

Are your instruments sterile?

Sooke Foot Care uses single-use disposable tools and properly reprocessed reusable instruments. All reusable instruments are cleaned and steam sterilized according to the manufacturer’s instructions and IPAC Canada best practice guidelines for infection prevention and control.. 

How much does it cost?

Pricing varies depending on care needs. Please contact us for more details or look at our booking site. 

What is your cancellation policy?

Please provide 48 hours' notice for cancellations. Appointments cancelled within this window will be charged the full appointment fee. 

Bookings are made through Jane and can be accessed through the Booking page on this website.. A valid credit card is required to secure your appointment, and all information is securely stored within the JaneApp to ensure your privacy and safety.

Do you accept insurance?

Many extended health plans include coverage for nursing foot care provided by a Registered Nurse. Coverage varies by insurer and individual plan.

We are unable to direct bill insurance providers, and payment is required at the time of your appointment. Please check with your insurance provider to confirm your individual coverage and reimbursement requirements. Some insurance providers may require a doctor’s or Nurse Practitioner’s note for pre-approval.

A receipt will be provided and may be submitted to your insurance provider for reimbursement or used as a medical expense receipt for tax purposes.

What should I do before my foot care appointment?

Please wash your feet as usual before your appointment, but avoid applying creams or lotions on the day of your visit. If possible, remove nail polish from your toenails beforehand.

For your first appointment, please have a current list of your medications and any relevant medical information available. If you wear compression stockings, orthotics, or have footwear related to a specific foot concern, you are welcome to bring these with you.

There is no need to trim your toenails before your appointment — leave them as they are so they can be properly assessed and cared for.

Do you soak my feet before foot care treatment?

No. While foot soaking was commonly used in foot care in the past, we now use a dry foot care approach. Current foot care recommendations advise against routine soaking, particularly for people with diabetes or at-risk feet, as prolonged moisture can soften the skin and may contribute to dryness or skin breakdown.

Your feet and nails are assessed in their natural condition before treatment, allowing for a thorough assessment and appropriate care.

Do you apply nail polish after foot care?

No. As a foot care nurse, my focus is on the health and condition of your feet and nails rather than cosmetic nail services. Nail polish is not applied as part of nursing foot care.

Leaving the nails free of polish also makes it easier to observe changes in nail colour, thickness, texture, and overall condition between appointments.

If you enjoy wearing nail polish, you are welcome to apply your own after your appointment, provided there are no concerns with the health of your nails.